Privacy Policy

Santanas Carpet and Tile Depot ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://santanasflooringstore.com, request a flooring quote, make a purchase, or communicate with us via phone, email, or SMS text message.

By using our website or submitting your information, you agree to the terms described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with us:

Personal Information Name, phone number, email address, and mailing address.

Service & Project Details Flooring type preferences, room measurements, installation requirements, and quote request details.

Purchase Information Billing name and address. Payment card data is processed securely by third-party payment processors and is never stored on our servers.

Communication Data Records of SMS messages, emails, and phone call interactions between you and our team.

Technical Data IP address, browser type, device information, and website usage data collected via cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

Respond to quote requests, product inquiries, and customer service needs
Schedule and confirm in-home measurements, consultations, and flooring installations
Send appointment confirmations, reminders, and project status updates
Process orders, generate invoices, and manage payments
Send promotional offers and flooring specials (only with your consent)
Improve our website, services, and local marketing efforts
Comply with applicable laws and industry regulations

SMS Messaging & A2P Compliance

By providing your mobile phone number and opting in through our website, in-store forms, or other communication channels, you consent to receive SMS text messages from Santanas Carpet and Tile Depot.

We fully comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable A2P 10DLC carrier requirements.

Types of Messages We Send

Messages from Santanas Carpet and Tile Depot may include:

Quote confirmations and appointment reminders
Installation scheduling and project status updates
Schedule changes or service notifications
Promotional offers and seasonal flooring deals (only if opted in separately)

How to Opt In

You may opt in to receive SMS messages by:

Checking the opt-in box on our website contact or quote form
Signing a consent form in-store at Santanas Carpet and Tile Depot
Texting the keyword JOIN to our business SMS number

How to Opt Out

Reply STOP to any message at any time to immediately unsubscribe. You will receive one final confirmation message and no further texts will be sent. Opting out of promotional messages will not affect transactional messages related to active orders or appointments unless you request full removal.

Need Help?

Reply HELP to any message to receive our contact information and support details.

Message Frequency

Message frequency varies based on your service activity. Promotional messages will not exceed 4 per month.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

No Sharing of Mobile Information

Your mobile phone number and SMS opt-in consent will never be sold, shared, or rented to third parties or affiliates for their own marketing or promotional purposes.

How We Protect Your Information

We take the security of your personal information seriously. Santanas Carpet and Tile Depot uses the following safeguards to protect your data:

SSL/TLS encryption for all data transmitted through our website
Secure, access-controlled storage for all customer records
Limited employee access to personal data on a need-to-know basis only
PCI-DSS compliant third-party payment processors

While no online system is 100% secure, we take every reasonable step to protect your personal information from unauthorized access, disclosure, or misuse.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

Analyze website traffic and visitor behavior
Improve site performance and functionality
Support local advertising and retargeting efforts
Enhance your overall browsing experience

You may disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Services

We may work with trusted third-party service providers to operate our business, including providers for:

Payment processing
Appointment scheduling and customer relationship management
SMS and email communications
Website analytics and local marketing

These third-party providers are contractually required to use your information only to perform services on our behalf and must keep all data strictly confidential. We do not authorize them to use your information for their own marketing purposes.

Your Privacy Rights

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent for marketing or SMS communications at any time
Opt out of promotional emails by clicking the unsubscribe link in any marketing email
Opt out of SMS messages by replying STOP to any text message

To exercise any of these rights, please contact us using the information provided below. We will respond within 30 days.

Children's Privacy

Our website and services are intended for adults only. Santanas Carpet and Tile Depot does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.