Terms and Condition

Welcome to Santanas Carpet and Tile Depot (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, services, products, communications, and interactions with our business, including our website at https://santanasflooringstore.com.

By accessing our website, requesting a quote, scheduling services, purchasing products, or communicating with us through phone, email, or SMS, you agree to these Terms and Conditions.

1. Use of Website & Services

Santanas Carpet and Tile Depot provides flooring products, carpet installation, tile installation, vinyl flooring, hardwood flooring, and related services throughout the El Paso, Texas area.

By using our website or services, you agree to:

Use the website only for lawful purposes
Provide accurate and complete information
Not misuse or interfere with website functionality
Not attempt unauthorized access to our systems
Comply with all local, state, and federal laws

We reserve the right to suspend or terminate access to our website or services if any misuse, fraud, or violation of these Terms occurs.

2. Flooring Quotes & Estimates

All flooring quotes and estimates provided by Santanas Carpet and Tile Depot are based on the project details available at the time of the estimate.

Please note:

Pricing may change based on measurements, material availability, or installation requirements
Estimates are subject to revision until a final agreement or invoice is approved
Additional work may result in additional charges
Taxes, delivery fees, and disposal fees may apply
Special-order materials may require advance deposits

We reserve the right to correct pricing errors or inaccuracies at any time.

3. Orders, Payments & Billing

By placing an order with Santanas Carpet and Tile Depot, you agree to provide valid payment information and authorize payment for products and services purchased.

Payment Terms

Deposits may be required before ordering materials or scheduling installation
Final payment is due upon completion unless otherwise agreed in writing
Accepted payment methods may include cash, debit cards, credit cards, financing, or approved payment plans
Returned checks may incur additional processing fees
Late payments may be subject to collection procedures where permitted by law

All payment information is securely processed by PCI-compliant third-party payment processors.

4. Flooring Installation Services

We strive to provide professional and high-quality flooring installation services.

By scheduling installation services, you acknowledge that:

Installation dates are estimated and may change
Delays may occur due to weather, shipping, supplier issues, or unforeseen conditions
Work areas should be accessible and prepared before installation
Furniture moving or demolition services may incur additional charges
Minor variations in flooring color, texture, or dye lots may naturally occur

Santanas Carpet and Tile Depot is not responsible for delays or issues outside of our reasonable control.

5. Product Availability & Material Variations

Product availability may change without notice due to supplier inventory or discontinued products.

Please understand:

Flooring samples may vary slightly from final installed products
Natural materials may contain unique patterns, grain, or texture differences
Certain products may require special orders or additional shipping time

We will make reasonable efforts to communicate any major product availability changes.

6. Manufacturer Warranties & Workmanship

Manufacturer warranties are provided directly by the product manufacturer and may vary depending on the flooring product selected.

Any workmanship warranty offered by Santanas Carpet and Tile Depot will be provided separately in writing where applicable.

Warranty coverage may become void if products are:

Improperly maintained
Damaged by water, accidents, or misuse
Modified or repaired by unauthorized parties
Installed over unsuitable surfaces or environments

Customers are responsible for following all manufacturer care instructions.

7. SMS Messaging Terms & Conditions

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Santanas Carpet and Tile Depot.

Types of SMS Messages

Messages may include:

Appointment confirmations
Flooring installation reminders
Project updates
Customer service communications
Promotional offers and seasonal specials (with separate consent)

How to Opt In

You may opt in by:

Completing a website contact or quote form
Providing verbal or written consent
Texting a keyword to our business number

How to Opt Out

You may unsubscribe at any time by replying:

STOP

You may receive one final confirmation message after opting out.

Need Assistance?

Reply:

HELP

for support and contact information.

Message Frequency & Rates

Message frequency varies by service activity
Standard message and data rates may apply depending on your carrier plan

We comply with TCPA, CTIA, and A2P 10DLC messaging requirements.

8. Intellectual Property Rights

All content on this website, including text, graphics, logos, branding, images, and designs, is the property of Santanas Carpet and Tile Depot unless otherwise stated.

You may not:

Copy or reproduce website content
Use our branding without permission
Modify or distribute content for commercial use
Attempt to exploit or reverse engineer website functionality

Unauthorized use may result in legal action.

9. Limitation of Liability

To the maximum extent permitted by law, Santanas Carpet and Tile Depot shall not be liable for:

Indirect or incidental damages
Loss of profits or business interruptions
Supplier or shipping delays
Product misuse or improper maintenance
Temporary website outages or technical issues

Our total liability shall not exceed the amount paid for the specific product or service involved in the claim.

10. Third-Party Services & Links

Our website may contain links to third-party providers, including:

Payment processors
Financing providers
Scheduling systems
Analytics platforms

We are not responsible for the content, policies, or practices of third-party services or websites.

11. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

12. Changes to These Terms

Santanas Carpet and Tile Depot may update these Terms and Conditions at any time without prior notice.

Changes become effective immediately upon posting to our website. Continued use of our services or website constitutes acceptance of the updated Terms.